Description of Goods
Photographs, drawings, diagrams and descriptions are for guidance purposes only and do not necessarily represent the products on offer; any sizes, capacities and dimensions quoted are approximate and also for guidance purposes only.
Caroline's Collection reserve the right to change the description or specification of its products without notice.

Prices
The prices shown on our website include VAT at the applicable rate and are for UK customers only.
Caroline's Collection reserve the right to alter the displayed prices without notice.
All pricing is, and all transactions will be undertaken in, Pounds Sterling.
Any discrepancy in pricing will be advised to you by email and you will have the opportunity to revise or cancel your order at that stage.
Please note that delivery charges are charged on each order and the delivery options and prices are displayed on the Shopping Basket page and added to the total value of your order.
If you place your order by phone or online you have a legal right to cancel it within seven days.

Returning Goods
We must receive confirmation in writing by post to Carolines Collection, 30 Brickbarns, Great Leighs, Essex, CM3 1JL, UK. or email caroline@carolinescollection.co.uk within fourteen days of delivery. All items returned to us must be received in a saleable condition and if collection of an item is required we will charge you the cost of collection which will be notified at the time of collection. If you need to speak to someone please call our customer services on 01245 360631 (0044 1245360361 outside the UK) or 07885 650282 (00447885650282 outside the UK)

Availability of Goods
There will inevitably be occasions, due to circumstances beyond our control, when products may be temporarily out of stock and we are unable to guarantee their availability at all times. As a result, Caroline's Collection will in no circumstances be liable for the non-availability of any product.
In the unlikely event that we are unable to fulfil any aspect of your order we will advise you on your delivery note/invoice and we will refund your credit/debit card account within 3 working days of the invoice date.

Special Offers and Promotions
In order to maintain supplies for all of our customer’s Caroline's Collection reserves the right to limit the number of products on promotion or special offer that may be ordered by a customer.
Cancellation or Amendment of Orders
When you place an online order for Caroline's Collection products you will receive confirmation of your order from Caroline's Collection by email.
Because we endeavour to fulfil all orders immediately we regret that it is not possible for you to amend or cancel your order once it has been placed. However you may take advantage of our 14 day money back guarantee through your selected Trading Partner (see below).

Payment
We process our payments through PayPal, who in turn will advise you of the whether your payment to Caroline's Collection has been processed.
Before your order is accepted your card details will be checked and payment verified. You will receive email confirmation of our acceptance of your order, provided we have been supplied with a valid email address. We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery
Delivery will be made by Royal Mail standard parcels. If you require a signed for delivery then please contact us prior to purchase.
Delivery to countries other than the UK would be charged on an order by order basis. Caroline's Collection cannot guarantee what service and at what cost. Despatch will be within 7 working days.

Guarantees
Caroline's Collection 14 day money back guarantee.

If for any reason you are not satisfied with your goods Caroline's Collection will refund the price of the goods provided that they are returned to ourselves, you will be informed of where to send it at the time this is agreed, unused and in their original condition, together with the original packaging, within 14 days of the date of the invoice, which you must also produce to ourselves at the time you return the goods.

Fair Wear & Tear
The above guarantee does not apply to fair wear and tear or damage caused by misuse or abuse of the products.

Limitation of Liability
Caroline's Collections liability (even if it has been negligent) shall not extend to loss of business, income or profits; failure to make predicted savings; "wasted" expenditure; losses which are not a direct consequence of the action (or lack of action) of Caroline's Collection or its sub-contractors, Trading Partners or agents or any other consequential loss. To the extent allowed by law, Caroline's Collections liability shall be limited to the value of the goods supplied.

Statutory Rights
Consumers’ statutory rights are not affected.

Data Protection and Privacy
The personal information with which you provide us will be safeguarded by Caroline's Collection and will only be used for certain specific purposes. For more information in this connection, please see our Privacy Statement.

Miscellaneous
To order goods from the Caroline's Collection website you must be at least 18 years of age.

Caroline's Collection reserves the right to:
Terminate or alter the Caroline's Collection website service
Alter these terms and conditions at any time by posting notice of such alteration together with the altered terms on the website.
Whilst Caroline's Collection makes every effort to ensure the accuracy of the content of this website, it cannot guarantee that the service will operate without any interruption.

Contacts
If you have any comment regarding this website or its contents please email us at caroline@carolinescollection.co.uk

Applicable Law
These terms of business shall be subject to and interpreted in accordance with the laws of England and Wales and the Courts of England and Wales shall have the sole right to hear disputes concerning or arising from them.